Capture a glossary of terms
Defining a glossary of project terms is a key prerequisite for the subsequent process steps. As participants brainstorm, they use words that have special meanings within the context of a project or a domain. During the convergence activity, the facilitator adds important terms to a shared list if requested by a stakeholder. The groupware tool then automatically organizes brainstorming comments containing these keywords (or synonyms thereof) sheets showing how a certain term is used in different statements or contexts. Stakeholders use this information to create and jointly review definitions for these terms. Typical problems we experienced are complex definitions, or definitions which in turn are ambiguous or contain vague terms. Consequently, there may be several rounds of reading and refining the definitions, but we found the time spent is worthwhile to reduce avoid risks stemming from miscommunication.