This questionnaire is part of the Research Study on the Dynamics of the Information System (IS) Development Process. To understand the design process, we need you to complete this form each week. Both clients and students are being asked to complete this form. Your answers are kept strictly confidential by having the answers reported directly to the researchers. Class Teaching Assistants are informed only when a form is completed by a student (not the contents) so that students may obtain appropriate credit for form completion. Your name is needed on the form so that we can track your work over the course of the semester. Thank you in advance for your time in completing this form.
First Name: Last Name:
email address:
Project name: What was your role this week on the team:
1. Did you personally interact using email, phone, or in-person meeting with the client this week? (check all that apply)
No, I worked aloneIf you answered "NO", Skip to Question #4 Yes, I interacted with the client Yes, I interacted with stakeholders other than the client
2. What communication media did you use when interacting with the client this week?(check all that apply)
I didn't interact with the client face-to-face meeting phone group support system (GSS) email 3. During the interactions with the client this week, what information about objectives was exchanged? (check all that apply)
IS team's objectives IS Team's priorities among their objectives Client's objectives Client's priorities among their objectives No information on objectives was exchanged I did not interact with the client this week 4. During the last week, was your personal knowledge about any aspect of the project increased (check all that apply; if none, skip to Q6)
I. Objectives
A. Identifying IS Team's objectives B. Identifying priorities among IS Team's objectives C. Identifying Client's objectives D. Identifying priorities among Client's objectives
II. Client Organization's business process
A. Business needs for the IS B. As-is work process/information flow C. Changes to work process required by IS D. How users will use the system E. Total costs and benefits of IS
III. Deployment/Maintenance Needs
A. Support needed from other USC units B. Training requirements C. Maintenance requirements D. Roll-over strategy
IV. Development Process
A. Milestones in the development process B. Activities in the development process C. How meetings between clients and IS team are run D. How communication outside of meetings is handled E. Amount of time and resources needed to develop the IS
V. Technical Solution
A. Input/output screens B. Access privileges of different user groups C. Common design norms (such as those for graphical user interface) D. Database design required E. Hardware requirements F. Purchased software requirements
Other not mentioned (please specify):
5. What happened during this week to foster the learning you checked off in Q4? (check all that apply)
Reviewed written documents Answered or asked questions Observed a prototype being demonstrated Observed users working Observed team working Actually worked with a prototype Brainstormed or jointly developed ideas Other not mentioned (please specify):
6. Did you have any major successes with the project this week? If yes, please describe them briefly.
7. Did you have any major frustrations, disagreements, or misunderstandings with the team/client during this week? If yes, please describe them briefly. IF NO, please go to question 9.
8. If you experienced a frustration, disagreement, or misunderstanding with the team/client, what are you planning to do about it? (check one)
9. Did any other important events occur during the week?
Thank you so much for taking the time to complete the questionnaire. At the end of the semester, we will be analyzing the results and make them available to you. If you have questions about the research, please send them to
Dr. Ann Majchrzak Professor of Information Systems Marshall School of Business University of Southern California majchrza@usc.edu