GSAW2005 Tutorial Information
Collaboration and Ground System Software Success
A.M. - 11:30 A.M.
we have tried hard for 50 years, the likelihood of software
and system service and support being totally successful is only
5% - 10%. Software engineers admit software and system service
provides the worst quality of any major product category. And
the support is even worse.
The missing link in all of our methodologies is the integration
of genuine collaboration into a complete process. My complete
process associates its stages with the corresponding Spiral-Model
development stages. Essentials of collaboration are commitment
to stakeholders, communication in team-meaningful language,
and evaluation of results as a stakeholder would.
Checklists and scorecards advance understanding in areas that
are not yet well understood. My checklists and scorecards provide
guidance on "what to do" and "how to do it" for genuine collaboration
within the complete process, quality-success process and project-success
Quality success is summarized by not only a checklist and scorecard
that synthesizes the Deming and Juran approaches to quality,
but also a history of the quality movement. Process success
integrates "critical success factors" and the inverses of "early
warning signs for failure".
There are analogous cycles for processing data to solve complex
problems and evolving cell proteins from DNA. Similarities allow
us to learn characteristics of one cycle from the other two.
Goodman, University of California, Irvine
Karen Owens, The Aerospace Corporation
cofounder of The UCI Center for Statistical Consulting, I
collaborate on UCI and industrial problems involving statistics.
Previously, I developed statistical solutions to problems
in aerospace, petroleum and government. They ranged from determining
dominant error sources in an inertial navigation system to
analyzing user information-needs of scientists and engineers
in the defense industry … from information services
planning and budgeting to information services charging and
monthly reporting … from measuring effectiveness of
information technology to improving its safety.
I co-founded Annual Symposia on the Interface of Computing
Science and Statistics in 1967 (now
planned to 2008), and organized the first Measurement of Computer
Systems Meeting in U.S. at the
1972 Fall Joint Computer Conference. More recently, I co-founded
Workshops on Critical Success
Factors for Consulting and Collaborating in 1999, and I am
co-developing a book on collaboration.
Currently, I am Co-Chair of the SIAM Fifth International Data
Mining Conference in 2005.
I was elected a Fellow of the American Statistical Association
in 1974, and have been President of
its Southern California Chapter during 1966-1967 and again
are all stakeholders, from customers through software engineers
and system engineers to users -- and especially their managers.