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February 28, 2005

GSAW2005 Tutorial Information

Tutorial D
Stakeholder Collaboration and Ground System Software Success
Length:
Half Day
Fee:
$150
Time:
8 A.M. - 11:30 A.M.
Overview:
Although we have tried hard for 50 years, the likelihood of software and system service and support being totally successful is only 5% - 10%. Software engineers admit software and system service provides the worst quality of any major product category. And the support is even worse.

The missing link in all of our methodologies is the integration of genuine collaboration into a complete process. My complete process associates its stages with the corresponding Spiral-Model development stages. Essentials of collaboration are commitment to stakeholders, communication in team-meaningful language, and evaluation of results as a stakeholder would.

Checklists and scorecards advance understanding in areas that are not yet well understood. My checklists and scorecards provide guidance on "what to do" and "how to do it" for genuine collaboration within the complete process, quality-success process and project-success process.

Quality success is summarized by not only a checklist and scorecard that synthesizes the Deming and Juran approaches to quality, but also a history of the quality movement. Process success integrates "critical success factors" and the inverses of "early warning signs for failure".

There are analogous cycles for processing data to solve complex problems and evolving cell proteins from DNA. Similarities allow us to learn characteristics of one cycle from the other two.
Instructors:
Arnold Goodman, University of California, Irvine
Karen Owens, The Aerospace Corporation
Biography:

As cofounder of The UCI Center for Statistical Consulting, I collaborate on UCI and industrial problems involving statistics. Previously, I developed statistical solutions to problems in aerospace, petroleum and government. They ranged from determining dominant error sources in an inertial navigation system to analyzing user information-needs of scientists and engineers in the defense industry … from information services planning and budgeting to information services charging and monthly reporting … from measuring effectiveness of information technology to improving its safety.
I co-founded Annual Symposia on the Interface of Computing Science and Statistics in 1967 (now
planned to 2008), and organized the first Measurement of Computer Systems Meeting in U.S. at the
1972 Fall Joint Computer Conference. More recently, I co-founded Workshops on Critical Success
Factors for Consulting and Collaborating in 1999, and I am co-developing a book on collaboration.
Currently, I am Co-Chair of the SIAM Fifth International Data Mining Conference in 2005.
I was elected a Fellow of the American Statistical Association in 1974, and have been President of
its Southern California Chapter during 1966-1967 and again during 1997-1999.

Who Should Attend:
Intended participants are all stakeholders, from customers through software engineers and system engineers to users -- and especially their managers.


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